Privacy policy

Privacy Policy – Refonex Arena

Last Updated: September 6, 2026

At Refonex Arena, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you visit or make a purchase from our website.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Refonex Arena, we may collect the following information:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.
  • Payment Information: Payment method, transaction details, and payment confirmation.
  • Account Information: Username, password, preferences, and account settings.
  • Order Information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Communications: Information you provide when contacting our customer support team.
  • Device Information: Device type, browser, IP address, network information, and unique identifiers.
  • Usage Information: Information about how you interact with and navigate our website.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and similar technologies when you browse our website.
  • From payment processors, shipping partners, and service providers.
  • From authorized third-party partners where applicable.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments, returns, refunds, and exchanges.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Improve our website, products, and services.
  • Send order updates and important service-related communications.
  • Send promotional or marketing communications, where permitted.
  • Detect and prevent fraud, unauthorized activity, or security issues.
  • Comply with applicable legal obligations.

4. Sharing Your Personal Information

We may share your information with trusted third parties when necessary, including:

  • Payment processing providers.
  • Shipping and delivery partners.
  • Website hosting and technology providers.
  • Shopify and related service providers.
  • Customer support and analytics providers.
  • Government authorities or legal entities when required by law.

We do not sell your personal information for unauthorized purposes.

5. Shopify

Our online store may be powered by Shopify. Shopify may collect and process certain personal information to operate and improve the services provided through our website.

Information submitted through our website may be shared with Shopify and other service providers as necessary to process orders and provide our services.

6. Third-Party Links

Our website may contain links to third-party websites or services. Refonex Arena is not responsible for the privacy practices, security, or content of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not intended for children. We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

8. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request a copy of your personal data.
  • Manage or unsubscribe from marketing communications.

To exercise any of these rights, please contact us using the details below.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services.
  • Fulfill orders and customer support requests.
  • Meet legal and regulatory requirements.
  • Resolve disputes.
  • Enforce our policies and agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page along with a revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Refonex Arena
📧 support@refonex.shop
📞 +91 8700307436

Business Address:
22A Asaf Ali Road, Kamla Market, New Delhi - 110002 , India

Refonex Arena — Timeless Tech, Trusted Quality.